Claims Faculty

Claims is often termed the ‘shop window’ of insurance, as policyholders often only see what they have bought when they have made a claim.

The Chartered Insurance Institute has set up the Claims Faculty to get everyone engaged in claims activities, no matter what their level of experience. Its main aims are to promote professionalism and competence, whilst encouraging progression to qualified status, at all stages of your claims career.

From this page, users are able to see all of the most recent articles published by the CII, and search for resources relevant to claims.

For further information on events and seminars being run by this faculty, please visit the Claims Faculty page on the main CII website, using the following link –

http://www.cii.co.uk/generalinsurance/faculties_societies/claims.aspx

The Civil Procedure Rules

January, 2010

This fact file summarises those rules of civil procedure which have a major impact on insurers and other agencies involved in the handling of liability claims. Major changes came into effect in 1999 with the introduction of the new Civil Procedure Rules. The rules have been modified and developed since that date.

The Financial Ombudsman Service and general insurance

December, 2008

The Financial Ombudsman Service (FOS) provides a cost-effective and informal means of resolving financial services disputes, including those relating to general insurance. It can consider complaints against regulated firms from consumers and small businesses and award compensation of up to £100,000 in any case. For a complainant, the FOS offers advantages over the courts; for example, the service is free at the point of use ...

Recent developments in insurance contract law

January, 2008

This fact file attempts to summarise the most important developments in English insurance contract law since the beginning of 1999. The number of insurance and reinsurance cases coming before the English courts has never been greater, with key issues or principles falling to be decided on regular occasions. In particular the law on utmost good faith has been transformed by the courts.

Regulatory News Claims July 2010

July, 2010

Highlights: FSA New approach: FSA Legal expense insurance

Strategy matters - driving claims to the next level of performance

June, 2010

This piece of research by the Claims faculty and Ernst & Young provides insight and an understanding of the factors driving claims strategy in the UK insurance market. Key areas of analysis include skills, process and technology and the report makes essential reading.

Attached files: eyClaimsResearchReport2010.pdf

The phenomenon of mediation: judicial perspectives and an eye on the future

June, 2010

The `Review of Civil Litigation Costs: Final Report' by Sir Rupert Jackson was published on 14 January 2010. It contains yet further support for Alternative Dispute Resolution (ADR), and mediation in particular.

Attached files: techfocus_015.pdf

Regulatory News General Insurance June 2010

June, 2010

Highlights: FSA – competence and ethics consultation paper, Lloyd’s – active hurricane season on the way..

Subsidence, Heave & Landslip

June, 2010

Subsidence, heave and landslip are not a new phenomenon and have existed in various forms throughout history...

The Journal Xpress Claims June 2010

June, 2010

I am pleased to say momentum is gathering behind the Aldermanbury Declaration, which is our market-wide initiative to raise standards and boost professionalism...

Attached files: ciixpress_2010_06_c.pdf