Research

This piece of research by the Claims faculty and Ernst & Young provides insight and an understanding of the factors driving claims strategy in the UK insurance market. Key areas of analysis include skills, process and technology and the report makes essential reading.

A Roundtable report on ethics from the General Insurance Faculties of the Chartered Insurance Institute.

In 2003, we published the first edition of Fraud Investigation – A claims handler’s guide. The decision to create the fraud guide stemmed from the need to have one simple reference source on fraud investigation for claims handlers. From the many insurance industry acknowledgments received, there is no doubt that claims handlers have found the fraud guideto be an extremely useful reference point. It is partly with this in mind that we have produced this third edition.

The CII’s second annual membership skills survey. The findings show an increase in the number of employers reporting technical skills shortages and also in those believing in the importance of professional qualifications. Published 2008.