Frequently Asked Questions

When you subscribe to this free service, you will receive emails with notifications of updates and new pieces of content as soon as they’re added. For more information on how to subscribe and how it works click here.

Hardware

Windows: Windows 98, ME, NT, 4.0, 2000,  XP or 7 and a 56k V.90 modem or better Internet connection.

Macintosh: Mac OS X and a 56k V.90 modem or better Internet connection.

Depending on the use of streaming media, interactive multimedia, or other content in the individual courses, you might need additional hardware/software or browser plug-ins.

Pop-up configuration
Some of Knowledge Services content may use pop-up windows, therefore you will need to disable pop-up blockers in your browser. Some blockers may be turned off on Windows by right clicking an icon on the system tray, next to where the clock resides.

Firefox

1. Go to Tools > Options.
2. Click Content tab.
3. If Block pop-up windows is checked, then click Exceptions button near it.
4. Type knowledge.cii.co.uk.
5. Click Allow, click Close, click OK.

Internet Explorer’s Built-In Popup Blocker

1. Go to Tools: Popup Blocker. At this point you can either just turn the pop-up blocker off, or continue with the settings below.
2. Select Popup Blocker Settings.
3. For Address of Web site to allow, type "http://*.knowledge.cii.co.uk"
4. Click the Add button.
5. Click the Close button.
6. Close and restart Internet Explorer.

Netscape 7.1 or 7.2

1. If you are using Netscape 7.1 or 7.2, select Popup Windows.
   1. Either uncheck Block unrequested sites or continue with the steps below.
   2. Click the Allowed Sites button.
   3. Enter "knowledge.cii.co.uk" in the text field. Click Add.
   4. Click OK.
   5. Select OK.

Yahoo! Toolbar

1. Go to your course
2. Click the Yahoo! Toolbar Pop-Up Blocker button.
3. Click Always Allow Pop-Up From...
4. Click revisionmate.com.
5. Click the Allow button.
6. In response to the Always allow pop-ups from knowledge.cii.co.uk dialog box, click the OK button.
7. Click the Close button.

Google Toolbar  

1. Go to your course.
2. Once you have entered the course, in the Google Toolbar click the button which shows the number of pop-ups that have been blocked. The button will now say "Popups okay."

Free downloads*

* Any link (be it a hypertext link or other referral device) does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked web site. We are not responsible for the content of any web sites that have links either to or from the Web Site or for the legal consequences of your entering into any contracts with the third parties that have these linked web sites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We are very grateful to receive any feedback you have about the CII Knowledge Services site. Use the Contact Us link at the bottom of any page, or email knowledge@cii.co.uk

Alternatively, you can fill in an online survey by clicking 'Feedback' in the 'Help' menu.

This is an area where you can store any activities you’ve undertaken that you might be able to contribute towards your CPD. It’s important to note, however, that adding activities here will not automatically make them count towards your CPD – you still have to go through the normal channels to do this.

There are two places to edit your preferences – one is just next to the ‘Logout’ button in the top right corner of the page and the other is reached by clicking the ‘My Site Preferences’ tab in the middle of the homepage and then selecting the ‘Edit my interests tab’.

The best way to find what you need is to either browse or do a specific search.

To search: It’s best to do this rather than browse when you’re looking for items relating to a very specific subject area or for a particular piece of content.

There is a search box at the top of every page you visit in the site. Simply type your search term in the box and hit the arrow button to see a list of content which relates to what you want. If you wish to define your search further, click ‘Advanced search’, just underneath the main search box. This will provide a number of ways to narrow your criteria to achieve a better result.

As a general rule, the content that is most relevant to your search will appear at the top of the list, while those pieces that may have a passing mention will appear towards the bottom.

To browse: Click on ‘Browse resources’ on your homepage or in the toolbar. Here you can see a number of different links which you can click on to browse a content relating to that specific area. There’s also a ‘browse popular searches’ box on the homepage.

The next stage of our site development will be to integrate the site with the library catalogue making it much easier to search for the library items you require. Once you’ve found what you want you will be able to check out or renew books online. Check the Knowledge Services site for updates on when this further improvement will be live.

As well as a clean, fresh look, there are a number of new features to help you make the most of the resources available:

• One set of login details – You can now use your ‘My CII’ login details to access the Knowledge Services site.
• Streamlined navigation – find what you need more quickly and more effectively.
• Enhanced search and browse capability – for more on this, see ‘How can I find what I need’ below.
• My site preferences – As well as editing your personal details, you can select your preferred resource types, groups and topics. This will help to make the site more relevant to you – when you’re on the home page, you’ll be able to see the latest resources from your areas of interest and access them directly without the need for additional searches.

If you’ve entered your CII Pin or registered email address and a password, it’s very likely that the password you’ve entered is incorrect. To reset it, simply click here and follow the instructions on the screen.

 If you’ve never used My CII, you will have to create a password. Click here to do this.